• Made in our Ashford workshop

• 01233 730816
• [email protected]
• Windows & doors

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Privacy

Introduction

Spittlywood Ltd will always be upfront about what we do with your data. We are committed to treating it with respect and keeping it safe. This privacy statement explains how we do this and how you can make sure we do.

Spittlywood Ltd is the sole ‘Data Controller’ of your information. This means that we determine the purpose and way your information is used. We will never sell your personal information or share it with another organisation for their own purposes.

You may contact us by emailing [email protected] or call 01233 730816.

Information we collect

We collect information when you give it to us by:

• Email, directly or via our website or Facebook page
• Social media personal message, for example Facebook
• Reply to a post on social media
• Telephone call
• Face to face

We only ever collect and hold information about you that is relevant to your relationship with us. This includes:

• Contact details: name, email address, phone number, street address, Facebook or Messenger contact
• Record of correspondence and the services you are interested in
• Record of your booking, location and services provided
• Billing and payment information

Social media

We also use social media to promote our business. Individuals are free to engage with our social media posts or can choose not to see them.

Email newsletters

We send regular email newsletters to opted in users. Users have the right to unsubscribe at any time.

Google Analytics

We use Google Analytics to help us understand how our customers interact with our website. The information stored in Google Analytics includes your IP address, whether you are a first time user, what pages you visited, and what part of the world you are in. This information will be automatically deleted 26 months after your visit. Google Analytics does not give us access to your email address, home address or name.

Meta pixel

This website uses the Meta pixel. It sets cookies in your browser and reports activity on this site back to Meta, which we use to measure and improve our advertising. You can manage this through your Facebook ad preferences and through your browser cookie settings.

Sharing and disclosure

We rely on the use of services from third parties to provide our work. Wherever possible we aim to use services that keep your details within the EEA:

• To host, process and store emails, documents, communications and diaries
• To host and manage our website
• To provide content on social media, including Facebook, Instagram and X, pages and messenger
• To manage our accounts, receipts and payments

If required to by law we may need to disclose your details to the police, regulatory bodies or legal advisors. We will only do this in response to a valid request in compliance with UK law.

How we keep your data safe

We ensure that there are reasonable and appropriate technical controls in place to protect your personal details.

• We use secure Wi-Fi and trusted software to hold and process your data
• We store all files and data protected by password and authentication where available
• We ensure our mobile devices are encrypted and password protected

Your rights

• You may ask us at any time to correct data you think we may have inaccurate
• You may ask us to limit what we do with your data or to delete it altogether
• You may request a copy of the data we hold about you

To do this, email [email protected] or call 01233 730816.

If you have a concern about our use of your personal data, please let us know and we will try to address the problem where we are free to do so. You can also contact the Information Commissioner’s Office at ico.org.uk.